Privacy Policy

Infinite Potential Coaching & Consulting LLC ("Infinite Potential," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, when and with whom we share it, and the choices and rights you have.

This Policy applies to information we collect through our website at infinitepotentialcoaching.org (the "Site"), through our coaching, consulting, and community services, when you communicate with us, purchase products, attend events, or otherwise interact with us (collectively, the "Services"). It does not apply to third-party websites or services that we do not own or control.

By using our Site and Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Services.

We collect information in the following ways:

Information you provide directly

• Identity & contact details — name, email address, phone number, mailing location, and organization or role when you fill out forms, book sessions, or contact us.
• Account information — the email and password you use to create an account, plus profile details you choose to add.
• Booking & intake information — goals, current challenges, role, organization, and any context you share to help us prepare for a session.
• Coaching session content — notes, reflections, and information you disclose during coaching or consulting engagements.
• Community content — posts, comments, reactions, and other content you submit to community features.
• Payment information — when you purchase products or services, payment is processed by our third-party payment processor; we do not store full card numbers on our systems.
• Communications — messages you send us by email, contact form, or chat, including the AI assistant on our Site.

Information collected automatically

• Usage data — pages visited, links clicked, time spent, and referring pages.
• Device & technical data — IP address, browser type, device type, operating system, and general location inferred from IP.
• Cookies and similar technologies — as described in the "Cookies" section below.

Information from third parties

• Analytics providers, and — where you choose to use it — single sign-on or authentication providers that share basic profile information with your permission.

We use the information we collect to:

• Provide, operate, and deliver our coaching, consulting, community, and e-commerce Services.
• Schedule, confirm, and manage bookings, sessions, and events.
• Process transactions and send related confirmations and receipts.
• Communicate with you about your account, sessions, inquiries, and support requests.
• Send administrative messages and, where you have opted in, newsletters and marketing communications.
• Personalize and improve the Site, content, and Services.
• Maintain the safety, security, and integrity of our Services and prevent fraud or abuse.
• Comply with legal obligations and enforce our terms and policies.

We do not sell your personal information.

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Performance of a contract — to deliver Services you request, such as booking and coaching.
• Consent — for marketing communications and certain cookies, which you may withdraw at any time.
• Legitimate interests — to operate, secure, and improve our Services, provided your rights do not override those interests.
• Legal obligation — to comply with applicable laws and regulations.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Site is used, and improve performance. Cookies fall into these general categories:

• Essential — required for core functionality such as authentication and security.
• Preferences — remember your settings and choices.
• Analytics — help us measure and understand usage so we can improve.

You can control cookies through your browser settings and may block or delete them. Disabling some cookies may affect the functionality of the Site.

We share personal information only in the limited circumstances below:

• Service providers — trusted vendors who perform services on our behalf, such as hosting, cloud storage, payment processing, email delivery, and analytics, under confidentiality obligations.
• Legal & safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Infinite Potential, our clients, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your consent — when you direct us to share information or otherwise agree.

We do not sell or rent your personal information to third parties for their own marketing purposes.

We treat the content of coaching and consulting engagements as confidential and handle it in accordance with the ethics guidelines of the International Coaching Federation (ICF). Information you share during sessions is not disclosed to third parties without your explicit consent, except where disclosure is required by law or is necessary to prevent serious harm.

Where coaching is sponsored by an organization (for example, an employer), the scope of what may be shared with the sponsor is limited and agreed in advance; individual session content remains confidential unless you consent otherwise.

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of information and the purpose for which it was collected.

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (SSL/TLS), access controls, and secure cloud storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us of any unauthorized use.

Depending on where you live, you may have some or all of the following rights:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal exceptions.
• Portability — receive your information in a portable format.
• Restriction & objection — restrict or object to certain processing.
• Withdraw consent — withdraw consent where processing is based on consent.
• Opt out of marketing — unsubscribe from marketing emails at any time via the link in each message.
• Non-discrimination — we will not discriminate against you for exercising your rights.

California residents have rights under the CCPA/CPRA, and residents of the EEA/UK have rights under the GDPR. To exercise any right, contact us at [email protected]. We may need to verify your identity before responding. You also have the right to lodge a complaint with a supervisory authority.

Our Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We are based in the United States, and your information may be processed and stored in the United States or other countries that may have data protection laws different from those in your jurisdiction. Where required, we take steps to ensure appropriate safeguards are in place for international transfers.

Our Site may contain links to third-party websites, products, or services that we do not operate. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

If you have questions or requests regarding this Privacy Policy or your personal information, contact us:

• Infinite Potential Coaching & Consulting LLC
• Carrollton, Georgia, USA
• Email: [email protected]