Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Infinite Potential Coaching & Consulting LLC ("Infinite Potential," "we," "our," or "us") and govern your access to and use of our website at infinitepotentialcoaching.org, our coaching and consulting services, digital and physical products, community features, and events (collectively, the "Services").

By accessing or using the Services, creating an account, booking a session, or making a purchase, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not use the Services.

You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.

Infinite Potential provides professional coaching, consulting, facilitation, group programs, digital and physical products, educational resources, and a members community. We may add, modify, or discontinue any aspect of the Services at any time. Specific deliverables, session counts, and fees for a given engagement are described at the time of booking or purchase.

Coaching is a partnership focused on personal and professional growth. It is not therapy, counseling, psychotherapy, medical care, mental-health treatment, legal advice, or financial, investment, or tax advice, and it is not a substitute for any of these.

• Our coaches do not diagnose or treat medical or psychological conditions.
• If you are experiencing a medical or mental-health condition or crisis, seek help from a qualified licensed professional or emergency services.
• You are solely responsible for the decisions and actions you take, and for their results.

Our methods are aligned with the standards and ethics of the International Coaching Federation (ICF).

To get the most from the Services and to keep our community safe, you agree to:

• Provide accurate, current, and complete information.
• Engage honestly and take responsibility for your own choices and outcomes.
• Attend scheduled sessions on time and communicate promptly about scheduling needs.
• Use the Services lawfully and respectfully.

• Scheduling — sessions are scheduled by mutual agreement through our booking tools.
• Rescheduling & cancellation — you may reschedule or cancel a session with at least 24 hours' notice at no charge.
• Late cancellation / no-show — cancellations with less than 24 hours' notice, or missed sessions, may be charged the full session fee and are considered used within a package.
• Lateness — sessions begin and end at the scheduled time; arriving late does not extend the session.
• Package expiration — sessions purchased as part of a package must be used within the period specified for that package.

• Payment — fees are due at the time of booking or purchase unless otherwise agreed in writing. Package payments may be split only where expressly agreed with your coach.
• Processing — payments are handled by a third-party payment processor; by paying, you also agree to that processor's terms.
• Taxes — prices exclude applicable taxes unless stated; you are responsible for any taxes due.
• Late payment — overdue balances may pause Services and incur reasonable late fees.
• Refunds — services — coaching and consulting fees are generally non-refundable once a session or engagement has begun. Unused, prepaid sessions may be eligible for a partial credit or refund at our discretion.
• Refunds — digital products — because digital products are delivered instantly, they are non-refundable once accessed or downloaded, except where required by law.
• Refunds — physical products — any physical goods may be returned in accordance with the return information provided at purchase.

Products offered through our shop are licensed or sold for your personal, non-commercial use. Digital products — such as workbooks, guides, assessments, and recordings — are licensed to you, not sold, and may not be copied, redistributed, resold, or shared without our written permission. Product descriptions, pricing, and availability may change, and we reserve the right to correct errors and to limit or cancel orders.

Some features require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the Services or other users.

Our community is a supportive, respectful space. When using community features and the Services, you agree not to:

• Post content that is unlawful, harassing, hateful, threatening, defamatory, or discriminatory.
• Share others' private or confidential information without consent.
• Post spam, advertising, or solicitations, or impersonate any person or entity.
• Upload malware or attempt to disrupt, probe, or gain unauthorized access to the Services.
• Infringe the intellectual property or other rights of others.

We may remove content and suspend or terminate access for violations, at our discretion.

You retain ownership of the content you submit to the community or otherwise provide ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to host, store, display, and use it as needed to operate and improve the Services. You represent that you have the rights to share your User Content and that it does not violate these Terms or any law.

All content, materials, frameworks, methodologies, curricula, text, graphics, logos, and software provided through the Services are owned by or licensed to Infinite Potential and are protected by intellectual property laws. You are granted a limited, non-transferable, revocable license to access and use them for your personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. "Infinite Potential Coaching & Consulting" and associated logos are our marks and may not be used without permission.

We keep the content of coaching and consulting engagements confidential in accordance with ICF ethics and our Privacy Policy, except where disclosure is required by law or necessary to prevent serious harm. You agree to keep confidential any proprietary materials, group-session content, and other participants' disclosures that you learn through the Services.

The Services may integrate with or link to third-party tools and websites (for example, payment processing, scheduling, or content links). We are not responsible for the availability, content, or practices of these third parties, and your use of them is governed by their own terms and policies.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Coaching outcomes depend on many factors, including your own effort and circumstances. We do not guarantee any specific result, income, promotion, or personal or professional outcome from using the Services.

To the fullest extent permitted by law, Infinite Potential and its owners, coaches, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or opportunity, arising out of or relating to your use of the Services. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the amount you paid to us for the specific Service giving rise to the claim in the twelve (12) months before the claim.

You agree to indemnify, defend, and hold harmless Infinite Potential and its owners, coaches, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your User Content, or your violation of these Terms or any law or third-party right.

You may stop using the Services at any time. We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if you violate these Terms or if we discontinue the Services. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will survive.

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws principles.

• Informal resolution — we ask that you first contact us so we can try to resolve any dispute informally.
• Mediation & arbitration — if a dispute cannot be resolved informally, the parties agree to attempt mediation, and thereafter to resolve the dispute through binding arbitration or in the state or federal courts located in Georgia, to the extent permitted by law.
• Venue — you consent to the exclusive jurisdiction and venue of the courts located in the State of Georgia for any matters not subject to arbitration.

Nothing in this section prevents either party from seeking injunctive relief for the misuse of intellectual property or confidential information.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us:

• Infinite Potential Coaching & Consulting LLC
• Carrollton, Georgia, USA
• Email: [email protected]